A1 Flags Masthead Logo

A1Flags Australia F.A.Q.

FAQ 1: How do I purchase from this online store?

Answer 1:

Click here for detailed instructions including screen shots.

    In brief:

  • Add products to cart using the add to cart button. Click the yellow checkout button (top right of page).
  • Now looking at Cart Contents page: enter delivery country and delivery method, click recalculate delivery button, review all charges. Click continue.
  • Now looking at Client Details page: fill in your billing details and shipping details (if different from billing details). Click continue.
  • Now looking at Order Review and Payment page: review all of the details you have provided. If correct, nominate your preferred payment method. Click continue.

If however you prefer to use a paper order form or if the shopping cart does not function on your web browser, please click on the link below to print out a paper order form. Once you have completed the form, please post to us at the address shown on the form.

Paper Order Form

FAQ 2: What is your telephone number?

Answer 2:

We do not answer questions or conduct business over the telephone. If you have a question please email us.

We really appreciate a question that has not been asked before as we can then incorporate the answer into our website, thereby improving the content for future customers. We do understand that some people prefer the friendly voice of a salesperson on the telephone to help them through their purchase, however; we do not provide this service.

FAQ 3: Do you have a shop where I can go to buy a flag or pickup an order?

Answer 3:

No. The business model A1 Flags has adopted is to focus only on internet sales. This avoids the necessity of having to lease showrooms and engage sales staff. This keeps our costs low and enables us to offer the low prices you see on our web site.

FAQ 4: How much does delivery cost?

Answer 4:

Postage on one large flag delivered anywhere in Australia is $5.50.

To get a quote on delivery charges, add the desired items to the shopping cart then click the checkout link, select the type of postage required and click the 'Recalculate Delivery' button. The updated cost will be displayed in the totals table.

Delivery charges are automatically calculated depending on the total weight and volume of your order. Delivery is through Australia Post and the delivery charges are calculated according to the rates shown in the 'Post Charges' booklet published by Australia Post. A small fee is also added to cover the costs of envelopes, insurance and the completion of statutory forms. The delivery charges on your order can always be viewed by clicking the shopping cart link. Australian destinations have a choice of Regular Post or Express Post. Delivery is made during business hours. A specified delivery time cannot be arranged. Post Office Box addresses are acceptable.

FAQ 5: How long will it take for my order to be delivered?

Answer 5:

The online shopping cart will show the Expected Time of Arrival (E.T.A.). This information can be found at Checkout: Step 1 of 3 (the checkout button only appears after an item is added to the cart). After entering the destination postcode and selecting Express or Regular Post, the E.T.A. will be displayed.

Daily Dispatch Times

  • Monday to Thursday: Orders received before 2:00pm AEST (3:00pm AEDT) will be dispatched that day.
  • Friday: Orders received before 12:00pm AEST (1:00pm AEDT) will be dispatched that day.
  • Saturday and Sunday: Orders placed on Saturday or Sunday will be dispatched the following Monday.

All orders are dispatched using Australia Post. You can view the Australia Post Delivery Schedule here: Australia Post Delivery Schedule

FAQ 6: What is G.S.T.?

Answer 6:

G.S.T. is an initialism for Goods and Services Tax. All prices displayed on our web site include G.S.T. The current rate of G.S.T. is 10%.
FAQ 7: I cannot find the flag I am looking for.

Answer 7:

The entire range of flags that we sell can be found through the category listings. There is also a search text box at the top of each page which allows you to search our flag database. If you are unable to find the flag you are looking for through these methods, it is likely that we do not stock that particular flag.

There are two main reasons why we may not stock a particular flag:

  1. The flag is a registered design or copyrighted. Examples of flags which fall into this category are:
    • Olympic Flag
    • Aboriginal Flag
    • Flags of sporting clubs (eg, AFL, NRL, NBA). These organisations normally sell flags through their own merchandising stores.
  2. Our manufacturers do not believe there is sufficient demand to justify the manufacturing costs.
FAQ 8: Do you accept Government Purchase Orders?

Answer 8:

From May 2018, we ceased accepting Government Purchase Orders.
This is because we received so few of them and most government departments now have credit cards which they can use.

FAQ 9: How do I attach a flag with eyelets to a staff?

Answer 9:

Pleaseclick here for explanatory instructions and diagrams.

FAQ 10: I want to buy a few flags, do I get a discount?

Answer 10:

Yes, we offer discounts for all orders totalling $75 or more, excluding sale items.

Discounts Now Apply*
Purchase Total Discount %
$0 - $74 0%
$75 - $149 10%
$150 - $299 20%
$300 or more 30%
*SALE items not included

The discount will be automatically applied to your shopping cart and can be seen at Checkout: Step 1 of 3.

FAQ 11: What does A1 Flags do with the information I submit?

Answer 11:

In short, we do not distribute any of the details you provide in the ordering process to any other organisation, except those organisations that play a direct role in the order process; specifically those organisations that authorise credit card payments and Australia Post or other delivery agents. When information is provided to these organisations, only the information required to perform the service is provided.

The following is a brief summary of what occurs to the information you provide when placing an order with A1 Flags, assuming payment by credit card:

After clicking on the button [Complete Checkout-Issue Order ID], the information is saved in a password protected SQL database. The credit card number is further secured by applying an encryption algorithm. An email containing the order details and addresses are sent to the sales team at A1 Flags, as well as the customer. The email contains only the last 4 digits of the credit card number. Once the order email is received at A1 Flags, we then access the SQL database using purpose written software that retrieves all information provided, including the credit card details. The credit card details are then sent to a credit card approving authority using an encrypted SSL connection. The credit card information is never stored in any computer based database at A1 Flags. After a period of approximately 12 weeks, all the data pertaining to an order is deleted from the SQL database.

FAQ 12: Can you make a flag of my design?

Answer 12:

All of the flag designs you see on our website are popular designs imported from China where they are mass produced (print runs in excess of 200). We do not manufacture unique designs.

FAQ 13: Where are the flags made?

Answer 13:

Our flags are made in one of two countries:

  • People's Republic of China
  • Republic of China (Taiwan).
FAQ 14: What are the flags made of?

Answer 14:

Our flags are made of polyester material. All of the edges are hemmed with dual stitching and the hoist edge is finished with a white tape with 2 eyelets.

PLEASE NOTE - These flags are lightweight flags and have a variety of uses: sporting team support; decorations; marches; occasional flying on a flagpole. These flags are NOT designed for prolonged flying on flagpoles. To attach the flag to a flagpole, the flagpole ropes should have 2 snap clips.

FAQ 15: What is your Returns Policy?

Answer 15:

What we will NOT refund or reimburse
We will NOT refund or replace any flag that has been used on a flagpole. This is because the flags sold at A1 Flags are light weight flags and are not intended for prolonged flying on flagpoles. This warning is displayed on every page of our website catalogue.

What we will refund or replace
If you can quote an invoice or order number as proof of purchase and any of the flags you have purchased are in any of the following conditions:

  • The flag is faulty or not of acceptable quality
  • The flag is not fit for its intended purpose
  • The flag does not match the sample or our description

We will then do one of the following at your discretion:

  • Send a replacement flag
  • Reimburse the cost of the flag and any associated delivery charges

What we will do if you have ordered the wrong size or design
We will exchange any flags that have been ordered incorrectly; for example, wrong size or design, as long as the flag has not been used.
You may be required to pay for the postage costs incurred exchanging the flags.

FAQ 16: What types of payment do you accept?

Answer 16:

We accept the following types of payment:

  • Credit Card (Visa, Mastercard and Amex)
  • PayPal (Our PayPal account: manager@e-flag.com.au)
  • Direct Deposit
  • Cheques (in Australian dollars and drawn on an Australian bank)
  • Money order

If paying by Cheque or Money Order, please select 'Mail' as your payment option in the online shopping cart. A form will be generated which should be included with your payment.

Buy online A1 Flags Australia. Delivery through out Australia by Australia Post Sydney Melbourne Hobart Brisbane Darwin Adelaide Perth Canberra NSW VIC TAS QLD NT SA WA ACT